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Shopping Guide

Author: ochirlyluxury Release time: 2024-03-16 01:40:41 View number: 2391

How to contact us?

Due to the particularity of the industry, we may often change our contact information. 

To ensure that we can maintain effective and stable communication, if we do not reply to messages for more than twelve hours, please obtain the latest WhatsApp number from our website.We are deeply sorry if this has caused any inconvenience to you.

Our latest contact information is available in the bottom right corner of our website, and our online customer service window will regularly push you the latest contact information every day. Of course, if you can get in touch with us normally, you don't need to add our latest WhatsApp.

 

How to shop on our website?

1. If you have any favorite products( Including those not on the website ),Please contact us before making payment. Please send us product images through WhatsApp first, and we will show you more product details and provide you with a discount quotation.

💚 Almost all products on the website have discounts and free shipping services.

💚 A few large products do not offer discounts or require a small additional shipping cost.

2. After confirming the order, make payment to us through PayPal or other payment methods, provide us consignee information, and we will record your order on the website (you need to register an account on the website)

3. After receiving the payment, we will produce your product as soon as possible. After the product is produced, we will send you a detailed video of the product (if you are not satisfied due to product issues, you can receive a full refund). After confirmation, we will mail the product to you. Please refer to the time efficiency introduction below for specific timelines.

 

How to Find Products?

Our website has detailed product categories that can help you accurately find the types of products you like.

When Will My Order express delivery?

Orders are usually processed and shipped within 3 working days of purchase.

 

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

 

Why Can't I Track My Order On The Website

Please note that the tracking information will be displayed after 2-5 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

 

Why Is My Shipment Status Not Updating?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

 

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

 

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 2 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. 

 

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